sign up
sign up

Reset forgotten password

Academy page

Reset a forgotten password

How to video:

Step by step walkthrough:

How to reset your password

  • If you've forgotten your password or you've been locked out of your account after entering your password incorrectly, reset your password on your phone from the initial Sole login page.
  • Click on "Forgot your password?" and follow the instructions.
  • We'll email you a link to create a new password to log in with. The link is valid for 48 hours and you'll need to request a new one if you don't use the link within that time.
  • We don't email forgotten passwords for security reasons.

Steps:

  1. Go to the Sole login page on your phone.
  2. Click 'Forgot your password?'.
  3. Enter the email address you use to log in to Sole, then click Submit.
  4. Check your email. Once you've received your forgotten password email, use the link to reset your password.
  5. Log in to Sole using your new password.

NOTE: Always check your junk or spam folders. Sometimes emails from the @sole.com.au domain can get caught in spam filters. We recommend that these domains are added to your safe senders list to prevent this from happening again.

If you're unable to access your inbox due to the email account being inactive, reach out to your provider to re-activate the email address. Alternatively, contact Sole Support to verify your Sole account.

other articles
Learn how to use Sole's reporting capabilities Sole has enabled the ability to run and extract reports of your financial […]
What to do if you want to set up or change your pin or touch/face ID In order to keep […]
How do you get paid instantly and how does Instant Pay integrate with your Sole account? What is Instant Pay? […]
What is Time Theft? Time theft is a very common occurrence in workplaces across all industries, and typically refers to […]
1 6 7 8