sign up
sign up

Subscription payment issues

Academy page

Check these common issues...

Your payment details have changed

You can update your subscription payment details in Apple Billing or Google Billing.

Your payment was unsuccessful

Resolve in Apple Billing or Google Billing.

Your payment is overdue

If your subscription payment is overdue, you can make an immediate payment in Apple Billing or Google Billing.

You've cancelled your subscription but are still being charged 

There’s a one month notice period when you cancel. You'll still have access to Sole.

other articles
How to use Sole to create a quote for future work. In operating your business, you may want to provide […]
Step by step on how to convert a quote to an invoice How to video: Step by step walkthrough: You […]
Expense categories explained When you're reviewing and sorting your transactions, we give you a list of categories to choose from. […]
How to invoice using nothing more than your phone You have the ability to seamlessly send unlimited professional invoices on […]
What happens when an invoice is sent How to video: Step by step walkthrough: For you Once you hit send, […]