Understanding the bank feed
Understanding why there is a difference between your bank account balance and the bank account balance in Sole.
Your banks balance is the up to date account balance (as per your bank's current statement).
The balance in Sole is the bank balance that is displayed in Sole (based on your last refresh).
When you refresh your bank feed, the latest transactions (if cleared by your bank) will be imported into Sole and there should no longer be a difference.
If your issue is persisting, please contact us through:
Note: Sole automatically refreshes your bank feed three times a week
The Bank Balance is a record of all your transactions.
The goal is to regularly match transactions (click here for a guide on how to match transactions).
The Sole balance is a record of all transactions that have been matched.
The Sole Snapshot graph on the Dashboard reflects your Sole Balance.