Sole is an online accounting platform for sole traders. Our headquarters are in Queensland, Australia.
This notice applies to our sites, products, and services (collectively, “Services”) owned and ran by Sole including Sole’s mobile and online financial and accounting services products, and any other apps or services offered by Sole.
We may collect recognisable information about you, such as your name, telephone number, address, email, bank account details, device type, IP address, payment information, support queries and community comments. (“Personal data”).
We do not sell or share your personal data with third parties for their own commercial uses without your consent.
We take protection of your personal data seriously and are open, honest and transparent about using your data. We use your personal data to deliver and improve our services to you by enabling connections to empower productivity and growth. We secure all the personal data entrusted to us and we accept the responsibility that comes with processing personal data.
When you visit our website or use our services, we collect personal data, for example when you register or open an account, sign in, use a Service, click on links, call or email us for support, or give us feedback. This information helps us get a better understanding of how you are using our websites and services so that we can provide the best experience possible. Data about your IP address may be used to monitor the regions from which users navigate to our Services. We may also, when location-based Services are enabled, collect Global Positioning System (GPS) location data and/or motion data.
We may collect information from other sources, such as publicly available materials or from trusted third parties like our marketing and research partners to complement the personal data we already hold about you, to personalise and improve our services, and to keep our records current.
If we do not collect your personal data, we may be incapable of providing you with all our services, and some functions and features on our websites or applications may not be accessible to you.
Our Services may change over time and we may commence new features that may collect new or different types of information.
We use your personal data to manage our website, provide you with the services you’ve requested and with support related to our Services.
We also use your personal data for other purposes:
There will be occasions when we need to share your personal data with third parties. We will only release your personal data:
You may choose to link your Sole account with financial institutions or other associated third-parties for the purposes of accessing additional Sole services, including bank account integration, invoice payment facilitation, etc.
To do this, we must:
As at the point of connecting additional services, we will request your user name, password, or any other applicable information to facilitate integration. We use this information to update and maintain the account information you download, share with specified third-parties to facilitate services, and to improve the Services we may provide in the future.
We take security seriously and you should too! To help protect our services and your data, we offer added security features such as two-step authentication.
We will retain your personal data for as long as we have an association with you and for a period of time afterwards where we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
You have certain rights relating to your personal data. You can ask us not to send you marketing communications at any time. You have the right to know what personal data we hold about you, and to make sure it’s correct and up to date. You may request a copy of your personal data, or ask us to restrict processing your personal data or delete it. You may also object to our continued processing of your personal data.