Purpose-built NDIS invoicing to help providers stay compliant
NDIS invoicing has strict compliance requirements under the NDIS Pricing Arrangements and Price Limits and the NDIA Invoicing and Record-Keeping Rules.
Standard invoicing tools do not meet these needs, which often results in rejected NDIS claims, delayed payments, and extra administrative handling.
Sole provides a complete, integrated NDIS invoicing and accounting system, designed specifically for sole traders, micro-providers, support workers, allied health practitioners and community service providers delivering NDIS supports.
Providers can now create fully compliant invoices, select pre-built support items, and manage all financials in one place.
Why NDIS-specific invoicing matters
NDIS invoices are not the same as standard invoices. The NDIA requires:
- Correct NDIS support item numbers
- Accurate claim types (travel, non-face-to-face, cancellations, reports, group supports)
- Participant name, NDIS number and address (where required)
- Itemised unit cost, quantity and total
- Provider ABN and NDIS business details
- GST determination in line with NDIS rules
- One participant per invoice
- ABN of third-party providers for plan managers
Without NDIS-specific fields, invoices are frequently rejected.
Sole’s templates and integrated support item codes ensure that every invoice meets compliance requirements on the first submission.
Integrated NDIS Support Item Codes
Sole includes direct access to the NDIS Support Catalogue, allowing providers to:
- Search NDIS item codes by keyword
- Select supports directly inside the invoice builder
- Auto-populate descriptions, GST settings and price limits
- Reduce manual errors
- Maintain compliance with the most recent pricing updates
This ensures providers use the correct support item numbers and descriptions without switching between apps.
Five NDIS-compliant invoice templates built in
To support all key claim types, Sole includes five ready-made NDIS invoice templates:
1. Standard NDIS Invoice (Self-Managed and Plan-Managed)
For everyday supports, therapy, capacity building and one-to-one services.
2. NDIA-Managed Invoice
Structured for NDIA payment requests through the myplace provider portal.
3. Travel and Non Face-to-Face Supports
Captures:
- Provider travel
- Non-face-to-face activities
- Short notice cancellations
- Report writing
4. Group Supports Invoice
Designed for group ratios, shared billing and supports aligned with current pricing arrangements.
5. Recurring and Bulk Services Invoice
Optimised for ongoing services and scheduled billing cycles.
These templates reflect current NDIS invoice requirements and offer a consistent, compliant structure for all claim types.
Pre-filled Products and Services for Faster Billing
Providers can save their commonly used supports in Sole, including:
- Support item number
- Description
- GST status
- Unit price
- Claim type
- Preferred units
This eliminates re-typing and ensures invoices remain consistent and accurate over time.
The Verdict: Is Sole Right for Your NDIS Business?
Best for: Australian sole traders, support workers, and allied health providers who want to manage their NDIS compliance and full business accounting in one single app.
Unlike “all-in-one” agency platforms (ShiftCare, Splose) that focus on rostering but still require external accounting software, Sole is the only platform that eliminates the “Xero/MYOB Tax.” It combines a built-in NDIS Support Catalogue with professional tax, BAS, and bank feed tools.
Why choose it? If you are tired of manual data entry, rejected claims, and paying for two separate software subscriptions, Sole is the most cost-effective and compliant solution for micro-providers in Australia.
How Sole Compares to Other NDIS Invoicing Platforms
Most NDIS apps focus on rostering, case management or allied health practice administration. These systems still require a separate accounting platform to manage banking, GST, BAS and financial reporting.
Sole combines NDIS invoicing + accounting in one integrated product.
Comparison Table
| Feature | Sole (NDIS Invoicing + Accounting) | ShiftCare | Splose | CareMaster |
| Integrated NDIS support item codes inside invoice builder | ✓ Full catalogue built in | ✗ Manual lookup or entry required | ✗ Manual entry required | ✗ Limited |
| NDIS invoicing + accounting in a single system | ✓ Yes | ✗ Requires Xero/MYOB/QuickBooks | ✗ Requires Xero/MYOB/QuickBooks | ✗ Requires Xero/MYOB/QuickBooks |
| No double-handling (no exporting/importing to other software) | ✓ Yes | ✗ No | ✗ No | ✗ No |
| Designed for sole traders and micro-providers | ✓ Yes | ✗ Built for agencies with rostering | ✗ Built for multi-disciplinary allied health practices | ✗ Built for disability organisations |
| Total systems required to run your business | 1 system | 2–3 systems | 2–3 systems | 2–3 systems |
Why an integrated NDIS invoicing and accounting system is better
1. Complete financial compliance in one platform
NDIS invoicing is only one part of your financial obligations. Sole also manages:
- Bank feeds
- GST
- BAS preparation
- expense tracking
- Income reports
- Profit and cash flow dashboards
- Year-end documents
NDIS-specific apps cannot replace these functions.
2. Reduced errors and fewer rejected claims
Because NDIS codes are integrated directly in the invoice builder, Sole reduces:
- Manual data entry
- Pricing mistakes
- Incorrect GST application
- Mismatched descriptions
This significantly improves claim accuracy.
3. No switching between multiple systems
There is no need to export invoices or reconcile across separate accounting platforms.
Everything happens in one place.
4. Lower cost and administration workload
Using multiple systems increases subscription fees, login management, data duplication and reconciliation errors.
A single integrated system reduces overheads.
5. Built for individual NDIS providers, not large agencies
Sole focuses on financial management, not rostering or case notes.
This keeps the platform simple, fast and affordable.
Who is Sole ideal for?
Sole is designed for small NDIS providers including:
- Support workers
- Allied health practitioners
- Psychologists and counsellors
- Occupational therapists
- Personal trainers delivering NDIS supports
- Cleaners, gardeners and home maintenance providers
- Community access and social participation providers
- Plan managers needing accurate invoice formatting
Start creating compliant NDIS invoices in minutes
Sole gives you a complete NDIS invoicing and financial management solution without the complexity of agency-level software.
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NDIS Invoicing – Frequently Asked Questions
What is NDIS invoicing?
NDIS invoicing refers to the process of billing the National Disability Insurance Scheme (NDIS) for supports delivered to participants. The NDIA has specific rules governing what must appear on an invoice, including support item numbers, claim types, participant details, GST status and accurate descriptions. Incomplete or incorrect invoices may result in rejected payments or delays.
What information must an NDIS invoice include?
The NDIA requires the following information:
- Provider name and ABN
- Participant name and NDIS number
- Participant address (where required)
- Support item number
- Description of the support
- Claim type (e.g. travel, non face-to-face, cancellation)
- Date of service
- Unit price, quantity and total
- GST details
- ABN of third-party providers for plan managers
Sole’s templates ensure these fields are captured correctly.
Does Sole support all NDIS support item codes?
Yes. Sole includes an integrated NDIS Support Catalogue. Providers can search and select codes directly in the invoice builder. Support descriptions, GST settings and price limits are automatically populated to reduce error and maintain compliance.
What NDIS invoice templates are available?
Sole provides five NDIS-compliant templates:
- Standard Participant Invoice
- NDIA-Managed Invoice
- Travel and Non Face-to-Face Supports
- Group Supports Invoice
- Recurring and Bulk Services Invoice
These templates align with the NDIS Pricing Arrangements and support all major claim types.
NDIS Invoicing & Compliance: Frequently Asked Questions
How do I ensure my NDIS invoices aren’t rejected?
To avoid NDIA rejections, your invoice must include the correct NDIS support item numbers, participant NDIS numbers, and specific claim types (like “travel” or “non-face-to-face”). Sole’s templates are purpose-built to include these mandatory fields automatically, ensuring you meet compliance on the first submission.
Does Sole have the latest NDIS price limits?
Yes. Sole includes an integrated NDIS Support Catalogue. When you create an invoice, you can search for item codes by keyword; the app auto-populates the current price limits, GST settings, and descriptions, so you don’t have to look them up manually in a PDF.
Can I manage NDIA-managed, Plan-managed, and Self-managed participants?
Absolutely. Sole provides five distinct NDIS templates, including a dedicated NDIA-Managed Invoice for the myplace portal and standard templates for Plan-managed or Self-managed participants.
Is Sole a replacement for Xero or MYOB?
For most Australian sole traders, yes. Unlike other NDIS tools that only handle invoicing, Sole is a full accounting platform. It manages your bank feeds, expenses, GST, and BAS preparation. This means you only need one subscription to run your entire business.
Do I need to be a registered provider to use Sole?
No. Sole is designed for both registered and unregistered NDIS providers. Whether you are a support worker, cleaner, or therapist, the platform ensures your invoicing looks professional and meets all Australian tax and NDIS requirements.
How much does it cost to start?
You can start with a 30-day full functionality free trial (no credit card required). After the trial, Sole offers affordable tiers designed specifically for the budgets of sole traders and micro-businesses.
Can I create invoices for NDIA-managed participants?
Yes. Sole includes a dedicated NDIA-Managed Invoice Template designed for invoices submitted through the myplace provider portal. All required invoice fields are included.
Does Sole validate NDIS price limits?
Sole can populate pricing from the NDIS Support Catalogue and apply the correct GST classification. Providers retain flexibility to set their own rates, with optional warnings available where rates exceed the published price limits.
How does Sole compare with other NDIS invoicing systems?
ShiftCare, Splose and CareMaster are primarily case-management and clinical systems. These platforms support invoicing but still require separate accounting software to manage GST, bank feeds, income, expenses and BAS reporting.
Sole provides NDIS invoicing and full accounting in one system, removing the need for multiple software subscriptions.
Do I need to use a separate accounting system with Sole?
No. Sole includes invoicing, bookkeeping, income tracking, bank feeds, GST and BAS preparation. Providers can run their entire financial workflow in one platform.
Who is Sole suitable for?
Sole is ideal for:
- Support workers
- Community access providers
- Allied health professionals
- Occupational therapists
- Personal trainers providing NDIS supports
- Cleaners, gardeners and home maintenance providers
- Plan managers needing structured invoice compliance
Can I try Sole for NDIS invoicing before subscribing?
Yes. Sole offers a 30-day free trial with no credit card required, providing full access to NDIS invoicing tools, support item codes and accounting features.